our Data and Privacy – EU General Data Protection regulation (GDPR)

SECTION 1 – INFORMATION YOU GIVE US

When you contact us through the website enquiry form, by telephone, letter, e-mail or another method of communication we collect the personal information you give us such as your name, address, email address etc. This information will be used by us to respond to your enquiry. We typically hold initial enquiry information for up to 6 months, because some of our clients’ projects take a while to get going.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

If you instruct us to carry out any work for you then we will use the information you have given us to contact you for the purpose of that work in accordance with our terms of business which will be sent to you and is on our website.

SECTION 2 - CONSENT

When you provide us with personal information such as completing an enquiry form, or to arrange the work you have instructed us to carry out, you have given implied consent to our collecting and using that information for that specific purpose.

If we would like your personal information for a secondary reason, like marketing, we will ask you directly for your consent.

Withdrawing your consent:

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting enquiries@croftsurveyors.co.uk or writing to us at: 4 Northleigh House, Thorverton Road, Exeter, Devon, EX2 8HF.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law or if there is a lawful basis for us to do so; such as providing information to contractors, suppliers, solicitors or others when the work you have instructed requires this, or providing information to HMRC and legal advisors.

SECTION 4 - THIRD-PARTY SERVICES

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions, and follow the GDPR guidance, to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Electronic data is held on an EU based cloud server and password protected hardware. Hard copies are stored in a secure, locked facility. Croft Surveyors may retain your data for up to 13 years to conform to HMRC Regulations and for Professional Indemnity purposes.

SECTION 6 - COOKIES

We use cookies to help you personalize your online experience. Cookies are identifiers that are transferred to your computer's hard drive through your web browser to enable our system to recognize your browser.

The purpose of a cookie is to tell the web server that you have come to the site for the first time, or have returned to a specific page. If you personalize the site's pages, or register with any of our site's services, a cookie enables www.croftsurveyors.co.uk to recall your specific information on subsequent visits.

You have the ability to accept or decline cookies by modifying settings in your browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

List of the main cookies on this website

This is a list of the main cookies set by this website, and what each is used for.

Cookie Name Cookie Provider Cookie Purpose
_ga Google Used for Google Analytics.
_gid Google Used for Google Analytics.
cookie_info_pane www.croftsurveyors.co.uk This cookie is set when the site is first visited and stops the cookie information pane from sliding down. Without it, the pane would appear on every page. This cookie will automatically expire after 1 year, if not deleted prior to that.
PHPSESSID www.croftsurveyors.co.uk Each time you visit the website we start a "session" and assign a unique ID. We can track various pieces of essential data for your session which are all stored on our server. The session ID only is stored in a temporary cookie, which is automatically deleted either after an extended period of inactivity, or when you close your browser.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our company is acquired by or merged with another company, your information may be transferred to the new owner(s) but will be treated in the same way as we have described above and in our Terms of Business. If any changes are proposed then we or the new owner(s) will contact you to obtain your consent to those changes.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Data Controller David Vestey dv@croftsurveyors.co.uk or write to us at: 4 Northleigh House, Thorverton Road, Exeter, Devon, EX2 8HF.